FREE standard shipping on orders over $150+
What sets our jewellery apart is the harmonious blend of artistry, quality, and purpose in every piece.
Each design is meticulously crafted to capture timeless elegance while reflecting individuality and personal stories. We use only ethically sourced materials, ensuring every gemstone and metal embodies integrity and sustainability.
Beyond aesthetics, our jewellery is a celebration of life’s moments—designed not just to adorn, but to empower, inspire, and endure as a cherished heirloom for generations to come
Yes, we specialise in custom designs! Whether you want to create a unique piece or personalise an existing design, our expert team is here to bring your vision to life. Contact us to get started.
Our jewellery is thoughtfully designed and meticulously crafted with the highest standards of quality and artistry. Our designs originate from Sydney Australia. Where creativity meets tradition to bring each piece to life. Production takes place in collaboration with skilled artisans, ensuring that every item reflects exceptional craftsmanship and attention to detail. We are committed to maintaining ethical practices and sustainability throughout the entire process, from sourcing materials to the final creation.
Yes, we offer complimentary gift packaging to make your purchase extra special. Each piece of jewellery is carefully packaged in our elegant branded box, perfect for gifting. Additionally, we provide the option to include a personalised message on a beautifully designed card. Simply let us know during checkout, and we’ll take care of the rest to ensure your gift is as memorable as the occasion.
Head to our About us Page to learn more about our brand.
Finding your ring size is easy with our guidance. You can use our Size Guide page for ring size chart, available on our website, to measure your finger or an existing ring.
Alternatively, you can visit a local jeweller for an accurate measurement. If you’re purchasing a ring as a gift and aren’t sure of the size, we recommend choosing an adjustable design or reaching out to our team for assistance. We’re here to help ensure the perfect fit!
We use a variety of high-quality metals in our jewelry to suit every style and preference. Our collection features:
Each metal is carefully selected to ensure quality, beauty, and longevity, so you can treasure your jewellery for years to come.
Yes, we offer engraving and personalisation services for many of our jewellery pieces. Whether it's adding initials, a meaningful date, or a short message, we can help make your jewellery truly unique and special.
Simply check the product details to see if personalisation is available or contact our team for assistance. Please note that personalised items may require additional processing time and are typically non-returnable due to their custom nature.
We offer a range of shipping options to ensure your order arrives when you need it:
Please note: Processing times for orders are 1-3 business days before shipment. Custom or personalized items may require additional time, which will be communicated at checkout.
All orders include tracking information, so you can monitor your shipment's progress. For more details or special delivery requests, feel free to contact our customer support team
Once your order has been shipped, you will receive an email confirmation with a tracking number. You can use this tracking number to monitor your order's progress through the courier's website.
If you have any questions or need assistance with tracking, feel free to reach out to our customer support team, and we'll be happy to help!
Yes, all orders are fully insured during shipping. In the rare event that your package is lost or damaged in transit, we will assist you in resolving the issue promptly.
If you have any concerns or notice any issues with your delivery, please contact us as soon as possible, and we'll take the necessary steps to ensure your satisfaction.
Once an order is placed, we begin processing it promptly to ensure a quick shipment. If you need to change your shipping address, please contact us as soon as possible. We can update your address within 24 hours of placing the order. After that, we cannot guarantee that we will be able to make any changes, as the order may have already been dispatched. Feel free to reach out to our customer support team, and we’ll do our best to assist you.
Once your order has been shipped, you will receive a confirmation email with your tracking number. This email will include a link to track your order's status through the courier's website. You can use this tracking number to stay updated on your package's delivery progress. If you haven’t received the email or need further assistance, don’t hesitate to contact our customer support team.
If your order hasn’t arrived within the expected delivery time, please follow these steps:
Your satisfaction is our priority, and we’ll work quickly to resolve any issues and ensure you receive your order.
Unfortunately, once an order is placed, we are unable to combine it with other orders. However, if you have multiple items you’d like to purchase, we recommend placing a single order to take advantage of combined shipping. If you need assistance or have any special requests, feel free to contact our customer support team, and we’ll do our best to accommodate your needs.
We want you to be completely satisfied with your purchase. Our return policy is as follows:
If you have any questions or concerns, our team is here to help ensure a smooth return experience.
For more information head to our Return Policy page
To initiate a return or exchange, please follow these simple steps:
For exchanges, we will process your new order after the original item is received. If you have any questions, our customer support team is ready to assist you through the process.
Custom jewellery is made to order and personalised specifically for you, which means it is generally non-returnable and non-exchangeable. However, if there is a defect in the craftsmanship or a mistake in the customisation, we will work with you to resolve the issue. Please contact our customer support team immediately if you believe there is a problem with your custom piece, and we will assist you in finding a suitable solution.
Yes, you will be refunded the full amount for your return, including the original shipping cost, provided the item meets our return policy requirements (unused, unworn, and in original condition). Please note that return shipping costs are generally the responsibility of the customer, unless the item is damaged, defective, or incorrect.
Once we receive and inspect the returned item, we will process your refund to the original payment method within 5-10 business days.
"n most cases, return shipping is the responsibility of the customer. However, if your item was damaged, defective, or incorrect, we will cover the return shipping costs. We will provide a return shipping label and instructions for these situations. If you are returning an item for another reason, such as a change of mind, you will need to arrange and pay for the return shipping. For further assistance, please contact our customer support team.
We take great care in ensuring your jewelry reaches you in perfect condition. If your jewelry arrives damaged or defective, please contact our customer support team immediately. We will assist you in resolving the issue by offering a replacement, repair, or full refund, depending on the situation. To process your claim, we may request photos of the damage or defect. Your satisfaction is our priority, and we will work quickly to address the issue.
Yes, you can return an item if you change your mind, provided it is within 30 days of receiving your order. The item must be unused, unworn, and in its original condition with all tags, packaging, and documentation intact. Please note that custom, personalised, or engraved jewellery is non-returnable. To initiate a return, please contact our customer support team, and we’ll guide you through the process.
Once we receive your returned item, we will process your return or exchange within 3 - 10 business days. If you're receiving a refund, it will be issued to your original payment method, and you should see the funds within 3-10 business days after processing, depending on your bank. For exchanges, we will ship the replacement item as soon as the return is received and inspected. You will receive a confirmation email once the return or exchange has been completed.
We accept a variety of secure payment methods for your convenience, including:
All payment methods are processed securely to ensure your personal and financial information is protected.
If you have any questions about payment options, please don’t hesitate to contact our customer support team
Once an order is placed, we begin processing it promptly to ensure quick shipping. If you need to modify or cancel your order, please contact us as soon as possible. We can accommodate changes or cancellations within 24 hours of placing the order. After this period, the order may have already been processed or shipped, and modifications may not be possible. Feel free to reach out to our customer support team, and we’ll do our best to assist you!
Your payment information is fully secure with us. We use advanced encryption technology and secure payment gateways, such as Store Payments, PayPal, and other trusted providers, to ensure your data is protected. Our site is PCI DSS compliant, meaning it meets the highest security standards for online transactions. You can shop with confidence knowing that your personal and financial information is safe with us.
Yes, once your order is placed, you will receive an order confirmation email with all the details of your purchase, including a summary of the items, shipping information, and total cost. After your payment is processed, you will also receive an official receipt. If you don’t receive these emails, please check your spam or junk folder, or feel free to contact our customer support team for assistance.
Yes, you can pay using a gift card or store credit. During checkout, simply enter your gift card code or store credit voucher in the designated field, and the amount will be applied to your order total. If your order total exceeds the value of your gift card or store credit, you can pay the remaining balance using another payment method. If you have any issues or questions regarding gift cards or store credit, please contact our customer support team, and we’ll be happy to assist you.
If you accidentally placed an incorrect order, please contact our customer support team as soon as possible. If your order hasn't been processed or shipped yet, we can help you modify or cancel it. However, once the order has been dispatched, we may not be able to make changes. If needed, we can guide you through the return or exchange process once you receive the item. Please reach out to us immediately, and we’ll do our best to assist you.
To keep your jewellery looking new and pristine, here are some essential care tips:
Store Properly: Keep your jewellery in a soft, dry place, such as a jewellery box or pouch, to prevent scratching and tarnishing. Avoid storing pieces together to prevent damage.
Clean Regularly: Gently clean your jewellery with a soft cloth to remove dirt and oils. For more thorough cleaning, use a mild soap solution and warm water, and gently scrub with a soft brush.
Avoid Chemicals: Remove your jewellery before using cleaning products, perfumes, lotions, or hair products, as chemicals can damage the metal and stones.
Take Off During Activities: Remove your jewellery when exercising, swimming, or engaging in activities that could cause stress or exposure to moisture.
Regular Inspections: Periodically check for loose stones or signs of wear, especially for rings and bracelets, and have them repaired immediately if necessary.
By following these simple steps, your jewellery will stay sparkling and beautiful for years to come.
Tarnishing is a natural process that can sometimes cause the metal of your jewellery to discolour or oxidise quickly. Some ways we can avoid this from occurring are:
For more information head to our Product Care Page.
"To clean your vermeil gold jewellery and keep it looking its best, follow these simple steps:
By following these care instructions, your vermeil gold jewellery will retain its shine and beauty for longer.
Yes, gold-plated jewellery requires some special care to maintain its beauty and longevity. Here are some tips to help you keep your gold-plated pieces looking their best:
By taking these precautions, you can help preserve the gold plating on your jewelry and keep it looking beautiful for a longer time."
We do not recommend exposing your jewellery to water for multiple reasons. Not only can the water erode and damage the plating of your piece (sterling silver or vermeil) but by design our jewellery is still quite fine and delicate, it will break if force is applied. Crystals, in particular, will dull if exposed to chlorine or salt water.
Also, it is within the nature of gold-plated jewellery to occasionally tarnish. This can be a reaction to skin acidity, humidity, water, being under direct sunlight for long periods of time, perfume or being in contact with cosmetics.
Any solid gold jewellery should be able to withstand the elements, however, by design these are still fine pieces and can break if caught in your swimmers or your hair when doing either of these activities.
We do not recommend exercising in your jewellery for multiple reasons. Not only can sweat damage the plating of your piece (sterling silver or vermeil) but by design our jewellery is still quite fine and delicate, it will break if force is applied.
Also, it is within the nature of gold-plated jewellery to occasionally tarnish. This can be a reaction to skin acidity, humidity, water, being under direct sunlight for long periods of time, perfume or being in contact with cosmetics.
Any solid gold jewellery should be able to withstand the elements, however, by design these are still fine pieces and can break if caught in your clothing or any gym equipment while training.
Yes, we offer cleaning and repair services for many of our jewelry pieces. If your jewelry needs professional cleaning, polishing, or repair, please contact our customer support team to discuss the options available. Depending on the type of jewellery and the necessary work, we will guide you through the process and provide an estimate. For repairs, we ensure high-quality craftsmanship to restore your jewellery to its original condition.
Please note that custom, engraved, or heavily worn items may require additional care, and we will assess them on a case-by-case basis.
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