Return Policy

We accept returns of all products purchased online.
Please remember to retain your invoice or proof of purchase when returning your order.

Returns can only be accepted if:

• You request a return within 30 days after receiving your purchase.
• The item is unused and in its original condition.
• The item is in its original packaging and unworn. We can only accept the return of 'gift sets' if all original components and packaging are in original, unused condition.
• All items, including gift boxes must be protected in secure packaging when you return the item.

We do not accept returns of:

• Sale Items: We do not offer refunds or credit notes on sale items that have been marked as 'Final Sale' unless the product is faulty, in which case we will provide a full refund (this excludes the 10% welcome code or items purchased using a discount/promo code).
• Earrings: For hygiene reasons, we are unable to accept any returns on earrings, unless the item is faulty, in which case we will provide a full refund.
• Engraved items: All items that are engraved are not eligible for a return and are final sale.
• Ear Seed Kits and Ear Seed Application Tool Kits
• Gift Cards and Vouchers
• Consumables

Please note: All return items will be inspected and quality assurance checked at our Head Office on return and it remains at the discretion of Zenith as to whether the item will be accepted for refund based on the conditions above. Shipping and gift wrapping costs are non-refundable for change of mind returns.

How to return your items/s:

1. Lodge a return via our Return Portal.
2. Enter your order details.
3. Select the item(s) you would like to return by checking the relevant boxes. Confirm the return reason for each item.
4. Read our Return Policy and confirm to agree.
5. Choose your return resolution. You have the option of a store credit + 10% or a refund to your original payment method.
6. Your return fee (if applicable) will be deducted from your original total.
7. Print off your label and attach it to the package. (If you do not have a printer, your local Australia Post Office will be able to scan your digital label and print it for you.) Items must be protected in a satchel or secure packaging.
8. Drop off your parcel at your nearest Post Office.
9. Once your return has been received, checked and approved by our team your refund or store credit will be processed. Please allow for up to 2 - 10 business days for your refund to be received once approved.
   
   

You will receive email updates every step of the way!

Online purchases CANNOT be returned at any of our boutiques. Please lodge your online return through the help line. Please do not return your order in person to our warehouse or Head Office as it will not be accepted.

If you received an item which you believe to be faulty or damaged, please contact us immediately within the 2-3 days.
Take 3-5 clear images, your order number and a detailed description and we will be in touch with next steps.

Yes, all customers are responsible for their own return shipping costs.

We recommend that you send your return with a tracking option via USPS, UPS or FedEx, Australia post insured parcel post because we will not be responsible for lost returns.

Note: Please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.

Unfortunately, No!

You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Also, our Support team facilitates tracking of your returned product and expedites your refund. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.

A full refund will be provided to the original method of payment after we have received, inspected, and confirmed that the returned hair extensions were not opened.

All customers must contact us after sending the package back and provide us with the tracking information for us to process the refund.

Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 - 10 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.